Help & Support

We're here to help you on your recovery journey. If you need assistance or have questions about the CLEAN app, we're just an email away.

📧 Contact Support

For questions, technical issues, or support requests:

Email: support@cleanrecoveryapp.com

Response Time: Within 48 hours

🆘 Crisis Resources

If you're in crisis or need immediate help:

SAMHSA National Helpline

📞 1-800-662-4357 (24/7, Free & Confidential)

Treatment referral and information service

National Suicide Prevention Lifeline

📞 988 (24/7)

Crisis support and suicide prevention

Crisis Text Line

💬 Text HOME to 741741

24/7 text-based crisis support

❓ Frequently Asked Questions

How do I reset my sobriety timer?

Go to your home screen and tap on the timer. You'll see an option to reset your progress. This is a normal part of recovery - don't give up!

Is my data private and secure?

Yes! All your data is encrypted and stored securely. We never sell your personal information. Read our Privacy Policy for full details.

Can I delete my account?

Yes. Go to Settings → Profile → Request Account Deletion. Your data will be permanently removed from our servers.

How do I report inappropriate content?

In the Community section, tap the menu button (⋮) on any post or comment and select "Report." We review all reports promptly.

Is the app a replacement for professional help?

No. CLEAN is a support tool, not a substitute for professional medical advice, therapy, or treatment. Always consult healthcare professionals for substance dependence issues.

📱 Technical Support

When contacting support about technical issues, please include:

  • Your device model and operating system version
  • App version (found in Settings)
  • Description of the issue
  • Screenshots if applicable

🔗 Additional Resources